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Reviews and Testimonials

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Reviews and Testimonials asks your customers for honest feedback by email and text, collects testimonials in their own words with their permission, offers everyone your Google review link, and shows the ones you approve as a wall on your site. Real customers only: nothing is ever written for them.

5 min read16 stepsUpdated November 3, 2026

Before you start

  • Your Aha Studio accountReviews and Testimonials is for members: 500 requests a month, and 30 AI drafts of the request. Unlimited with your own AI key after your first 14 days. The requests are not lifted: the emails are sent by Aha Studio.
  • Your customersReal customers you served, with an email address and/or a mobile number. Never a bought list.
  • Your own Twilio (for texts)Texts go from your own Twilio account, the one FunnelBuildr uses (connect it under Texts there). Without it, requests go by email only.
  • Your Google review link (optional)From your Google Business Profile (Ask for reviews), or the link Business Profile Writr made.
Nothing here writes a review or a testimonial. The AI may help write the request, never the answer. A customer's words are shown exactly as they wrote them, only if they ticked the permission box and you approved them.
PART 01

Start a collection

0 of 4 done
  1. Open Reviews and TestimonialsAt reviewstestimonials.ahastudio.net, or press Start something new on your account page and choose Reviews and Testimonials.
  2. Name the businessBusiness name: as your customers know it. One collection a business.
  3. Add your Google review linkGoogle review link: optional, a full https:// address. Every customer sees it on the feedback form, whatever they rate.
  4. Press Start collectingThe collection opens with a request already written. Change it, or press Draft it with AI.
PART 02

Write the request

0 of 4 done
  1. Edit the email and the textUse {name}, {business}, {link}, {sender} and {service}. {link} must be in both: it is the customer's own feedback link.
  2. Or press Draft it with AIThe AI writes a request to the rules below; you read it, change anything, then save. 30 drafts a month.
  3. Choose the reminderOne reminder after: 3, 5, 7, 14 days, or none. It goes once, only to customers who have not answered or opted out.
  4. Press Save the requestA request that breaks a rule is not saved, and nothing is sent until it is fixed.
PART 03

The rules every request keeps

Ask everyoneGoogle forbids selectively asking for positive reviews ("review gating"): every customer gets the same request, and everyone sees your Google link, whatever they rate.
Nothing in returnGoogle forbids any incentive for a review; the FTC's rule (16 CFR Part 465, since 21 October 2024) forbids one tied to a positive review. A request offering one is refused.
Honest, not steeredNo asking for five stars, and no telling customers what to write.
No hiding the bad ones as if they were allThe FTC forbids presenting the reviews you show as all of them while holding others back. The wall says you chose them and shows no average.
Their words, their choiceNever edited, and published only if they ticked the permission box and you approved it. Without the tick it stays private feedback.
Texts need consentTick that customers agreed to texts, or they are only emailed. Every text carries "Reply STOP to opt out." (or a stop link) and waits for the texting hours where they live.
You are responsibleThese checks are a safeguard; the rules that apply to your business are still yours to follow.
PART 04

Add customers and send

0 of 3 done
  1. Paste your customersAdd customers: one a line, a name, an email and/or a mobile number in any order (or a CSV).
  2. Tick texts only if they agreedOnly for customers who gave you their mobile number and agreed you may text them.
  3. Press Send requestsEach customer is asked once, ever: by email, and by text on your own Twilio where they agreed. Only a failed email can go again.
PART 05

Approve and show

0 of 5 done
  1. Read what came inUnder Testimonials: the stars, their words, the name they want shown and their photo.
  2. Press ApproveOnly for ones the customer agreed to publish. Hide takes one off the wall; Delete removes it.
  3. Put the wall on your siteScript embed is best: the testimonials become part of your page. Or the Iframe embed, or on WordPress the WordPress shortcode (Aha Studio Connector 1.11.0 or later).
  4. Use the open linkOpen link: the same form without a customer behind it, for a QR code at your counter or on a receipt.
  5. Review markupGoogle shows no review stars for a business reviewed on its own site (self-serving reviews), so none is added for a business. Choose This wall is about one product to mark up each review of that product, never an average.
PART 06

Your limits

Requests a month500first asks, by email and text
AI drafts a month30of the request, never a review
Customers a collection2,000one collection a business
Reminders1at most, per customer
PART 07

If something looks wrong

Still stuck? Email support@anthonyhayes.me or open the help desk.
Ready to build?Type your business name and your Google review link, then press *Start collecting*.Open Reviews and Testimonials